At Nexgen Hitech (Private) Limited (“Nexgen Hitech”, “we”, “our”, “us”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile apps, services, and platforms.

By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

• Name

• Contact details (phone number, email address, address)

• Government-issued identification (for drivers/partners)

• Payment and billing information

b. Usage Information

• Ride history, bookings, and payment transactions

• GPS location data (to provide ride and fleet services)

• Device and app usage data (IP address, browser type, operating system)

c. Business Information

• Company or franchise details (for business partners)

• Fleet and vehicle information

2. How We Use Your Information

We use the collected information to:

• Provide and manage our services (ride-hailing, EV leasing, fleet operations, franchising).

• Process payments and financial transactions securely.

• Improve our website, mobile apps, and services.

• Ensure passenger and driver safety.

• Communicate important updates, promotions, or policy changes.

• Comply with legal and regulatory requirements.

3. How We Share Your Information

We may share your information with:

• Drivers and passengers (to complete bookings and rides).

• Service providers (IT, payment gateways, SMS/email services).

• Financial partners (for leasing, franchise, and ownership programs).

• Regulatory authorities (if required by law).

We do not sell or rent your personal information to third parties.

4. Data Security

We implement appropriate technical, organizational, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

5. Data Retention

We retain your information only for as long as necessary to provide our services and comply with legal, tax, or regulatory obligations.

6. Your Rights

Depending on applicable laws, you may have the right to:

• Access the personal data we hold about you.

• Request correction or deletion of your information.

• Withdraw consent for data processing.

• Opt out of marketing communications.

To exercise your rights, please contact us at info@nexgenhitech.com.pk

7. Cookies & Tracking Technologies

Our website and apps may use cookies and similar tracking technologies to enhance user experience, analyze usage, and deliver personalized services. You can manage cookie preferences through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

9. Children’s Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.